Cancellation Policy — Viha Organics

Viha Organics is an online ecommerce brand operated by Harinagapraba Kanagaraj, based in Pollachi, Coimbatore, Tamil Nadu, India.

Viha Organics sells natural, herbal, skincare, haircare, beauty, and personal-care products through its official website: https://vihaorganic.com.

Products sold under the Viha Organics brand are sourced from our trusted manufacturing partner, Vikarta Herbals, Thippampatti, Pollachi, Tamil Nadu, and marketed and sold directly by Viha Organics.

To ensure swift packaging and speedy dispatch, Viha Organics operates a strict 30-minute cancellation policy:

Once your package arrives, if any item is damaged, defective, or incorrect, you can request a free replacement or return through your account within 24 hours of delivery.

Customers can cancel their order directly with 1-click self-service without waiting for customer support:

1. Go to My Account > Orders.
2. Click View Details on your newly placed order.
3. Click the red Cancel Order (Instant) button before the 30-minute countdown expires.
4. Select your cancellation reason and confirm. Your refund and stock return are processed immediately.

For any inquiries regarding your cancellation or refund reference, you can reach out to our support team:

When contacting us, please provide the following details to expedite your request:

• Order number (found on your order confirmation email/SMS)
• Name associated with the order
• Registered mobile number or email address
• Reason for cancellation, if applicable

Please note: To protect our rapid warehouse packaging and dispatch operations, order cancellation is self-service and strictly limited to the first 30 minutes following order placement. After 30 minutes, orders are permanently locked in our fulfillment pipeline.

Order cancellations are strictly accepted within the 30-minute grace window following order placement directly from your account page.

During this 30-minute window, cancellation is processed automatically with 1-click in real-time: stock is restored immediately and a 100% full refund is automatically initiated to your original payment method (Bank / UPI / Card).

The refunded amount typically reflects in the customer's bank account, credit/debit card, or UPI account within 5–7 business days depending on your banking institution.

Once an order has been dispatched from our store or warehouse, it cannot be cancelled. This applies to orders that are:

• Handed over to the courier or logistics partner
• In transit through the courier network
• Out for delivery to your address
• Attempted for delivery by the delivery executive

A customer cannot request cancellation merely because they have changed their mind after dispatch.

If a delivered product is damaged, defective, incorrect, missing, or otherwise qualifies under our return/refund terms, the customer may refer to our Refund & Return Policy.

Viha Organics reserves the right to cancel an order, fully or partially, where reasonably necessary, including in circumstances such as:

• Product being unavailable or out of stock
• Incorrect product or pricing information resulting from typographical or technical errors
• Technical, server, or inventory system errors
• Payment verification or gateway fraud alerts
• Incomplete or inaccurate customer address or contact information
• Delivery restrictions or logistics inability to serve the provided destination address
• Suspected fraudulent, unauthorized, or abusive transactions
• Operational or logistical constraints
• Circumstances beyond our reasonable control (force majeure)

If Viha Organics cancels an order for which payment has already been successfully received, the applicable amount will be refunded in full to the original payment method, subject to the circumstances of the cancellation.

Viha Organics processes cancellations on a full-order basis only. Individual products within a multi-item order cannot be cancelled partially once placed.

If you ordered an unintended product or wish to change quantities, you can cancel your entire order within the 30-minute grace window directly from your Account page for a full automated refund, and then immediately place a fresh order with your preferred items.

Once the 30-minute grace period has passed, the order is locked in our fulfillment pipeline and cannot be cancelled or modified.

If an order was placed using a promotional coupon code, discount voucher, or bundle offer, cancellation and refund calculations will strictly be based on the actual net amount paid after discounts.

Cancellation of an order does not necessarily guarantee the reinstatement or restoration of an expired single-use coupon, promotional code, free gift, or limited-time promotional benefit.

An order is considered successfully placed only after payment gateway confirmation has been securely received by our system.

If a transaction is marked as Failed, Cancelled, Pending, or Unsuccessful, the order will not be dispatched until confirmed payment is verified.

If an amount is debited from your bank account or UPI application despite an unsuccessful transaction, the funds are held by the intermediary banking network and will generally reverse automatically within the standard banking turnaround time (typically 24–72 hours). Customers may contact Viha Organics support if the amount does not automatically reverse within the standard period.

Where a cancellation qualifies for a refund, the amount will normally be processed to the same payment method used to make the original purchase.

Viha Organics does not provide cash refunds or disburse funds to unrelated third-party bank accounts or wallets.

Refund processing is initiated within 5–7 business days after approval. Additional time may be taken by your issuing bank or UPI application to reflect the credit balance.

Customers may cancel an order due to a change of mind strictly within the 30-minute grace window following order placement directly via their Account page.

Once 30 minutes have elapsed, the order is locked in our fulfillment pipeline and cannot be cancelled due to a change of mind. For eligible product-related issues discovered upon arrival (such as transit damage, defective seals, or wrong products), customers may submit a return or replacement claim within 24 hours of delivery in accordance with our Refund & Return Policy.

Viha Organics currently accepts online payments only (UPI, debit/credit cards, and net banking via secure Razorpay checkout).

Cash on Delivery (COD) is not available. As all orders are paid for online, all qualifying refunds are processed electronically to the original source of payment.

Customers are responsible for providing complete, accurate, and up-to-date delivery information during checkout, including:

• Full recipient name
• Active mobile contact number (for delivery agent coordination)
• Valid email address for confirmations and updates
• Complete address (door number, building, street, area, landmarks)
• Correct Postal / PIN Code

Inaccurate or incomplete information may lead to shipping delays, failed deliveries, or order cancellations.

This Cancellation Policy should be read in conjunction with our other published website policies:

• Terms & Conditions — General rules governing store usage and sales.
• Privacy Policy — How your customer and payment data is protected.
• Refund & Return Policy — Guidelines for damaged, defective, or incorrect deliveries.

Together, these policies form the legal framework governing your purchases at Viha Organics.

Viha Organics may update or modify this Cancellation Policy periodically to reflect enhancements in operations, logistics, partner integrations, or regulatory guidelines.

Any updated version will immediately be published on this page with a revised Last Updated date. We encourage customers to review this policy prior to completing their orders.

For urgent cancellation requests or queries regarding your order, please reach out to our team: