Shipping Policy — Viha Organics
Last updated: 1 April 2025 · Effective for all orders placed from this date.
Section 2
Delivery Coverage
Viha Organics ships across all states and union territories of India. International shipping is not available at this time.
Delivery is available to home addresses, offices, and serviceable pickup locations. Remote or non-serviceable pin codes may experience longer delivery windows.
Tamil Nadu
3-5
Business Days
South India
4-6
Business Days
All Other States
7-10
Business Days
Business Days Defined Monday through Saturday, excluding public holidays. Orders on Sundays or public holidays dispatch the next business day.
Section 3
Shipping Charges
Calculated on your order subtotal after any applicable discounts. No hidden fees.
| Order Value (after discount) | Shipping Charge | Applicable To |
|---|---|---|
| ₹500 and above | FREE | Tamil Nadu only |
| Below ₹500 | ₹50 flat fee | Tamil Nadu only |
| Any value | ₹50 flat fee | All other states |
Save on Shipping Add a small product to reach ₹500 and enjoy free shipping (Tamil Nadu only). Our range starts from ₹149.
Set your location to see your exact shipping charge Use the pincode box in the header, or the checker in Section 5. Until a location is set, orders are charged the all-other-states rate.
Section 4
Dispatch Cut-off Time
We operate a same-day dispatch system.
Order before 2:00 PM → Dispatched today
- Before 2:00 PM IST on a business day — Picked, packed, and handed to the courier the same day.
- After 2:00 PM — Dispatched the next business day.
- Sundays & public holidays — Dispatched on the next available business day.
- Pending payment verification — Orders dispatched only after payment confirmation.
30-Minute Cancellation Window Cancel within 30 minutes of placement. After that, the order enters our packaging pipeline. See Cancellation Policy.
Section 5
Check Your Delivery Estimate
Enter your 6-digit pincode to see the exact delivery window for your address.
Published Delivery Windows by Zone
Windows are counted from date of dispatch, not date of order. Business days are Monday–Saturday, excluding public holidays.
| Delivery Zone | Estimated Delivery | Example Cities |
|---|---|---|
| Tamil Nadu | 3-5 business days | Coimbatore, Chennai, Madurai |
| South India | 4-6 business days | Bengaluru, Hyderabad, Kochi |
| All Other States | 7-10 business days | Delhi, Mumbai, Kolkata |
Festival & Peak Season Delays During Diwali, Pongal, Christmas and extreme weather, courier networks may take 1–3 additional business days.
Section 6
Order Processing & Fulfilment
- Step 1 — Payment Confirmation: Order confirmed only after successful payment.
- Step 2 — Quality Check: Each product inspected for seal integrity, expiry date, and condition.
- Step 3 — Bubble-Wrap Packing: Products wrapped in protective bubble film inside a tamper-evident outer box.
- Step 4 — Label & Invoice: Shipping label and invoice affixed to the outer box.
- Step 5 — Courier Handover: Sealed package handed to courier with proof-of-handover manifest.
- Step 6 — Tracking Update: Dispatch SMS and email with AWB number and tracking link sent to you.
Section 7
Courier Partners
Courier allocation is automatic based on pin code, delivery speed, and product weight.
- Delhivery — Primary partner for pan-India deliveries
- Shiprocket / BlueDart — Tamil Nadu districts and expedited shipments
- India Post Speed Post — Remote pin codes not serviced by private couriers
Courier Selection You cannot select a specific courier at checkout. We choose the fastest and safest partner for your location.
Section 8
Order Tracking
- SMS & Email: Tracking link sent immediately after dispatch.
- Account Dashboard: My Orders shows live tracking status.
- Track Order Page: Track My Order via Order ID or AWB number.
- Courier Website: Use the AWB number directly on the courier’s website.
Tracking Activation Delay Tracking links may take up to 6–12 hours to activate after dispatch. Check again later if tracking shows “not found” in the first 12 hours.
Section 9
Packaging Standards
- Bubble-wrap layer on every product to prevent breakage
- Tamper-evident outer box — any unauthorised opening is visible
- Liquid products sealed with additional waterproof poly lining
- Invoice included inside every shipment
- Fragile sticker on glass or delicate product orders
- We use recyclable and minimal packaging materials wherever possible
Record an Unboxing Video We strongly recommend recording an unboxing video. If your parcel arrives damaged, a video is the fastest way to process your claim under our Refund & Return Policy.
Section 10
Delayed Shipments
- Check the tracking link for the latest status.
- Wait for the full estimated delivery window before contacting us.
- If tracking shows no movement for 3 or more consecutive days, WhatsApp us at +91 80565 57113 with your Order ID.
- Confirmed lost-in-transit orders receive a free replacement or full refund.
Do Not Refuse Delivery Accept the parcel and contact our support team if you have a concern. A refused parcel is still refunded — we simply deduct the delivery charge and the return freight it cost us.
Section 11
Failed Delivery & RTO
Couriers make 2–3 delivery attempts before marking the shipment as RTO (Return to Origin).
- Keep your registered mobile active — couriers call before delivery.
- If you miss a delivery call, call back immediately to schedule re-delivery.
- An order that comes back undelivered is still refunded. We refund what you paid, less the delivery charge we collected and the courier’s return-to-origin freight — and nothing else.
- Where we can re-deliver, we do so at no extra charge. Where we cannot, we cancel the order and initiate your refund within 5–7 business days.
How the refund is worked out Refund = amount you paid − delivery charge − courier’s return freight. We never deduct the product value, and there is no re-delivery fee. On a free-delivery order, only the return freight comes off.
Section 12
Address Corrections
- Before dispatch: Contact us within 30 minutes of placing your order to correct your address.
- After dispatch: Address changes after courier handover are not possible.
- Always include your full name, door number, street, landmark, city, state, and 6-digit pin code.
No PO Box Deliveries We do not ship to PO Boxes. A physical street address is required.
Section 13
Cash on Delivery (COD)
We currently do not offer Cash on Delivery. All orders must be prepaid via our secure Razorpay checkout. We accept:
- UPI (Google Pay, PhonePe, BHIM, Paytm)
- Debit Cards (Visa, Mastercard, RuPay)
- Credit Cards (Visa, Mastercard, Amex)
- Net Banking (all major Indian banks)
- Wallets (Paytm, Mobikwik)
Section 14
Force Majeure
We cannot be held liable for delays caused by events beyond our control, including natural disasters, government lockdowns, strikes, extreme weather, or pandemic-related restrictions.
If a force majeure delay exceeds 15 business days, you may request a full refund.
Section 15
Contact & Shipping Support
- WhatsApp: +91 80565 57113 — typically responds within 2 hours
- Email: hello@vihaorganic.com — response within 24 hours
- Support hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
- Track Order: vihaorganic.com/track-order
Please have your Order ID ready when contacting us. Find it in your confirmation email or in My Orders.
Our Shipping Promise
From our facility in Pollachi to your doorstep — every order is packed with care, dispatched with speed, and tracked end to end. If anything goes wrong in transit, we make it right.
