Frequently Asked Questions — Viha Organics
Yes, absolutely! We offer a 1-click instant cancellation window within 30 minutes of placing your order. You can cancel directly from your My Account > Orders page without waiting for customer care. When you cancel within this 30-minute window, inventory is immediately returned to stock and a 100% full refund is automatically initiated via Razorpay. After 30 minutes, your order is locked in our warehouse fulfillment pipeline and cannot be cancelled.
Once 30 minutes have elapsed, our packaging unit begins physical order processing, protective bubble packing, and shipping label printing. The cancel button automatically disappears to avoid logistics errors. Once delivered, if any product arrives damaged or defective, you can submit a replacement claim within 24 hours under our Replacement-First Care Policy.
Refunds for 30-minute cancellations are initiated digitally through Razorpay immediately. Depending on your bank’s settlement turnaround, funds typically reflect in your original payment method (Bank, UPI like GPay/PhonePe, or Card) within 5–7 business days. You will receive an official Razorpay refund reference ID for easy verification.
Within the first 30 minutes, the fastest solution is to cancel your order with 1-click from your Account page, update your address in Saved Addresses, and place a new order. After 30 minutes, contact our emergency desk via WhatsApp at +91 8056557113 with your Order ID before courier dispatch.
Yes. All our herbal skincare, haircare, and wellness products are formulated using pure cold-pressed oils, botanical extracts, and time-tested herbs sourced directly from our certified manufacturing partner, Vikarta Herbals in Pollachi, Tamil Nadu. Our products are free from harsh parabens, sulphates, artificial colorants, and mineral oils.
Our formulations are mild, plant-derived, and gentle. However, because natural botanicals and essential herbal oils are potent, we strongly recommend performing a 24-hour patch test on your inner wrist or behind your ear before full application. If you have specific medical skin conditions or allergies, consult your dermatologist.
Most of our herbal formulations have a shelf life of 18 to 24 months from the manufacturing date printed on the pack. To preserve the active botanical potency, store containers tightly closed in a cool, dry place away from direct sunlight and excess moisture. Always use clean, dry hands when scooping creams or powders.
Simply consult our expert Aadhira using our interactive chat assistant! Tell Aadhira your specific skin or hair concern (such as acne, pigmentation, dandruff, dry skin, or hair fall), and she will instantly analyze your needs to recommend the best cold-pressed herbal formulations. You can also chat directly with our certified herbal advisors on WhatsApp at +91 8056557113.
Orders placed before 2:00 PM are dispatched on the same business day. Estimated delivery, counted from the date of dispatch, is 3-5 business days for Tamil Nadu, 4-6 business days for South India and 7-10 business days for All Other States. Shipping is FREE on Tamil Nadu orders of ₹500 and above; smaller Tamil Nadu orders pay ₹50. Every other state has a flat ₹50 delivery charge at any order value. See our Shipping Policy for the full table.
Yes! The moment our courier partners (Delhivery, BlueDart, or India Post) scan your parcel, you will receive an SMS and email with your live tracking URL and AWB number. You can also view step-by-step progress on our Track Order page or in your account dashboard.
We deliver to serviceable pincodes across India via leading express logistics partners. Enter your 6-digit pincode on any product page, or in the header location box, and we will confirm the delivery window for your address. If your address falls in an extended or remote rural zone, delivery might take 1–2 additional days. For bulk orders or delivery inquiries outside India, please contact our team via email at hello@vihaorganic.com.
If any item arrives damaged in transit, broken, leaking, or different from your invoice, visit your Order Details page within 24 hours of delivery and click Request Return / Replacement. Upload photos of the damaged product and the parcel shipping label. Upon quick review, we dispatch a brand-new replacement parcel at zero cost.
Due to strict hygiene, cosmetic purity, and safety regulations governing personal-care and herbal products, we cannot accept returns or exchanges for change of mind once a parcel is delivered. Returns and replacements are strictly reserved for transit damage, defects, expired batches, or wrong items reported within 24 hours of delivery.
Once our support team reviews your claim photos, a linked replacement order (e.g. #ORDER-R1) is automatically generated in our warehouse system at ₹0.00. You receive fresh tracking details via SMS/Email, and the replacement parcel is dispatched with priority courier delivery.
Viha Organics operates exclusively with 100% secure online prepaid payments via Razorpay. We accept UPI (Google Pay, PhonePe, Paytm, BHIM), all Debit and Credit Cards (Visa, MasterCard, RuPay), and Net Banking. Prepaid ordering enables instant automated refunds, guarantees swift dispatch, and eliminates delivery reattempts. COD is not accepted.
You can enter valid discount coupon codes in the promo box at Cart or Checkout before completing payment. All transactions are protected by bank-grade 256-bit SSL encryption and processed through PCI-DSS certified payment gateways. Viha Organics never stores your card credentials, UPI PIN, or bank passwords.
