Privacy Policy — Viha Organics

Viha Organics is an online ecommerce brand operated by Harinagapraba Kanagaraj, based in Pollachi, Coimbatore, Tamil Nadu, India.

We sell natural, herbal, skincare, haircare, beauty, and personal-care products through our online store: https://vihaorganic.com.

Products sold under the Viha Organics brand are sourced from our manufacturing partner, Vikarta Herbals, Thippampatti, Pollachi, Tamil Nadu, and marketed and sold by Viha Organics.

For privacy-related questions, you can reach out using the contact details provided at the end of this policy.

Depending on how you interact with our website, we may collect the following categories of information:

2.1 Account Information

An account is required to place an order on the Viha Organics website. Guest checkout is not currently available. When you create or maintain an account, we collect:

• Full name
• Mobile phone number
• Email address
• Encrypted login credentials and authentication records
• Saved delivery addresses
• Account preferences and complete order history

2.2 Order and Delivery Information

When you place an order, we collect details necessary to process and fulfil it:

• Order number, item selections, quantities, and pricing
• Recipient delivery address, landmark, and PIN code
• Billing contact details
• Logistics tracking, delivery milestone records
• Cancellation, replacement, return, or refund logs

2.3 Payment Information

Online payments are processed securely through authorized payment gateway partners such as Razorpay.

Viha Organics does not store your complete credit/debit card numbers, CVV, UPI PINs, or Net Banking passwords on our servers. We receive only transaction confirmation metadata (e.g., Transaction ID, payment status, amount paid, payment method, date/timestamp).

We process your personal information for lawful, transparent business purposes, including:

• Creating, authenticating, and maintaining your customer account
• Processing, packing, confirming, and dispatching your orders
• Facilitating secure online payments and processing approved refunds
• Delivering products to your specified address via courier partners
• Providing real-time tracking and delivery milestone updates
• Processing cancellations, returns, replacements, and refunds
• Providing dedicated customer care and resolving inquiries
• Sending essential service notifications and security notices
• Sending promotional updates where opted-in
• Detecting, investigating, and preventing fraud or suspicious transactions
• Meeting accounting, tax, regulatory, and legal record-keeping obligations

Transactional Communications

We send essential service-related communications that are strictly necessary to process your account and orders:

• Account verification and password recovery links
• Order confirmation and itemized invoice receipts
• Payment receipt and transaction status alerts
• Dispatch notifications, tracking IDs, and delivery updates
• Customer service responses and dispute updates

Promotional Communications

Where permitted by applicable consent, we may send information regarding new herbal launches, seasonal offers, and store announcements via Email, SMS, or WhatsApp. You may opt out of marketing communications at any time by contacting us or clicking the unsubscribe link.

We share information solely with essential service partners required to deliver your orders:

• Payment Providers: Razorpay and banking networks to execute transactions and refunds.
• Delivery & Logistics Partners: Couriers (such as India Post, DTDC, Delhivery, etc.) receiving name, phone, and delivery address.
• Hosting & Technology: Cloud server, database, and cybersecurity vendors maintaining uptime.
• Communication Gateways: SMS and email service providers dispatching notifications.
• Legal Authorities: Government or judicial bodies when legally mandated under applicable Indian law.

Viha Organics utilizes Razorpay as our primary payment gateway solution.

When you complete a checkout transaction, card details and bank authorizations are handled directly within Razorpay's PCI-DSS compliant secure infrastructure. Viha Organics never has access to, nor retains, your sensitive security credentials.

We urge customers to also review the security and privacy practices published by Razorpay.

Our website uses necessary and functional cookies to ensure proper operation:

• Maintaining your authenticated session across pages
• Preserving shopping cart items and delivery selections
• Securing forms against Cross-Site Request Forgery (CSRF)
• Analyzing site performance and aggregate visitor traffic

You can manage cookie settings through your browser preferences. Disabling certain cookies may impede shopping cart functionality.

We may monitor anonymized, aggregated browsing trends to optimize navigation speed and product discovery. Metrics include browser versions, screen resolutions, referring domains, pages visited, and date/time stamps. This aggregate data contains no personally identifiable financial credentials.

We deploy standard administrative, physical, and technical safeguards (including HTTPS SSL encryption, firewalls, and restricted administrative database access) to safeguard customer information.

While we enforce rigorous protections, no transmission over the public Internet can be guaranteed as 100% impenetrable. Customers share the responsibility of keeping their account credentials confidential.

Because an account is mandatory to purchase goods from Viha Organics, customers must maintain the confidentiality of their login credentials.

• Use a strong, distinctive password.
• Never share your credentials with third parties.
• Always sign out from shared or public computers.
• Alert us immediately if you suspect unauthorized access.

We retain personal information for the period necessary to fulfill the purposes detailed in this policy, including:

• Maintaining your ongoing customer account
• Providing post-purchase support, warranties, and replacement records
• Complying with statutory Indian GST, taxation, and corporate audits
• Preserving records for dispute resolution and fraud prevention

Our website interacts with third-party service providers (payment gateways, logistics providers, and cloud infrastructure). These partners are bound by their respective privacy commitments. Viha Organics is not responsible for the independent practices of third-party platforms outside our contract scope.

Our site may contain links to external sites (such as courier tracking portals or social media). Once you navigate away from vihaorganic.com, the privacy practices of that external website will govern your browsing.

Viha Organics is a consumer personal-care website intended for adults capable of entering into legally binding purchases. We do not knowingly solicit or collect personal data from minors under applicable statutory ages. If a minor has supplied personal details, parents may request prompt deletion.

Customers are responsible for ensuring that the personal, address, and contact details associated with their account are authentic and current. Inaccurate information may result in delivery delays, order cancellations, or misdirected communications.

Subject to applicable law and identity verification, customers may contact us to:

• Request an overview of personal information held in their account
• Correct or update inaccurate information
• Update or revoke marketing communication preferences
• Inquire into specific data handling procedures

Identity verification may be required prior to releasing or modifying account records.

If Viha Organics undergoes a business reorganization, merger, partnership restructuring, or asset transfer, relevant customer data may be transferred to the continuing operating entity, subject to this Privacy Policy and applicable Indian legislation.

We may amend this Privacy Policy periodically to reflect technological advancements, operational updates, or legal changes. The latest version will be posted here with an updated Last Updated date.

For inquiries, feedback, or requests regarding this Privacy Policy or your personal information, please reach out to us:

This Privacy Policy should be read alongside our other store documents:

• Terms & Conditions
• Cancellation Policy
• Refund & Return Policy